- CUSTOM CUTS
If, for any reason, you are not satisfied with your order, you may return the materials to us within 30 days of delivery (the “Return Period”). For all returns there is a 25% restocking fee. Please contact us via email firstname.lastname@example.org or call our office at (201) 531-5904 to obtain a Return Material Authorization (RMA) number.
There are no options for returns or refunds for installed products. Please inspect your tiles upon arrival to verify that you have received the correct product, quantity, color and that there is no damage. We will be unable to process a claim for any damages if the damage is not reported immediately.
Although we make every effort to avoid damage and provide premium packaging, damage sometimes occurs. Because we will be unable to process a claim for any damages if the damage is not reported immediately, it is critical that you open and inspect all material immediately. If damage has occurred during transit we will happily replace the damaged material.
Due to the characteristics of natural materials and your computer screen, the product pictured may not be exactly as is seen on your screen. The product photos and installations are chosen with the utmost responsibility to correctly represent the product but are representational only.
All products are subject to color variations. For natural stone, variations should be expected as the product is a natural stone. Color lot and size variations should be expected so we highly recommend verifying square footage and potential overage to avoid mixing color lots. Variation within the same lots is also to be expected and as such we recommend you and your installer open examine all boxes and each piece immediately upon receipt. Although every effort is made to ensure the highest quality and continuity within the product, there is no assumed or implied warranty from the manufacturer or the distributor in regards to color, size or variation.
- We have special programs and contracts with many different carriers. However, smaller-sized orders (orders under 50 sq. ft. / 250 lbs.) will mostly be shipped with Fedex Ground Shipping Service.
- Larger sized orders will be sent out with highly reliable, bonded freight companies (e.g. RL Carriers, Estes-Express, FedEx Freight, RoadRunner, etc.)
- In the case of residential address freight deliveries, lift-gate CURB-SIDE delivery services will be provided. We do not provide inside delivery services and so, you will need to make arrangements on your own to move the products inside your property. If you need assistance in regards to inside delivery, please email us at email@example.com OR call us at 973-928-5886 and we will get a quote for you from the carrier we ship your material with.
- Generally, in the case of freight deliveries, carrier(s) will be contacting you at the phone number(s) you provide to make delivery arrangements with you. (You'll be given a certain date and a delivery time window. And accordingly, you can make arrangements on your end to accept the delivery on the specified date and time). It's very important for you to do the receiving on the agreed date and time since carriers will be charging re-delivery fees (for which you would be responsible) if they cannot do the delivery to your property on the pre-determined date and delivery time window.